Returns

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Crewhort@hotmail.com. Please note that returns will need to be sent to the following address:
North Street Trading Estate, Crewkerne, Somerset, TA18 7AW, United Kingdom

If your return is accepted, we’ll contact you with instructions on how to proceed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at crewhort@hotmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

Please contact us to request an exchange product before purchasing

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at crewhort@hotmail.com